ACCESSORIES
1. How can I place an order?
You can place your order directly from our online store. Simply choose the product you like best, select the available options, and add it to your cart. Then, complete your shipping details and securely finalize your purchase.
2. How long will my order take to arrive?
Delivery time may vary depending on the shipping address and product availability. Once your order is prepared, you will receive tracking information, if available.
3. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help you, provided the order has not yet been prepared or shipped.
4. Do you accept returns or exchanges?
Yes, we accept returns or exchanges according to our return policy. The product must be in good condition, unused, and in its original packaging. For more information, please review our Refund Policy or contact us directly.
5. What should I do if my order arrives damaged or incorrect?
If you receive a damaged product or one that is different from what you ordered, please contact us as soon as possible with your order number and photos of the product. We will review your case and help you with the best solution.
6. How should I care for my jewelry?
To keep your jewelry in good condition, avoid direct contact with water, perfumes, creams, chemicals, and sweat. Store them in a dry and clean place when not in use.
